Common Problem

Answer：The rotating point cloud is due to repeated restart of the LiDAR. If the screw is too tight or the mounting platform is not flat, the stressed will change the ideal space between the code disc and the encoder in the LiDAR, resulting in the zero point cannot be recognized and therefore the repeated restart of the LiDAR.

Answer：This might be due to a host computer that loses packets. Please check the host computer CPU and memory occupancy, or the network load and network status.

Answer：For LiDAR sensors using lasers of the same wavelength and without anti-interference function, there will be noise in the point cloud. Mechanical LiDAR with PhaseLock function can effectively avoid interference without affecting the quality of point cloud.

Answer：This is a normal phenomenon. Framing is done at a fixed-angle, when there is a sharp turn or an emergency braking, the framing angle will fluctuate (the angle of a UDP packet), visually, there will be gaps or overlaps of point cloud at the framing angle, nevertheless, the point cloud data is not lost.